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Return and Exchange Policy

 

Return and Exchange Policy

 

 

Multimedia Establishment

 

In pursuit of customer satisfaction and protection of their rights, Multimedia Establishment is committed to implementing the provisions of the Saudi Consumer Protection Law and the E-Commerce Regulations issued by the Ministry of Commerce, in accordance with the following conditions:

 

 

 

 

First: Physical Products

 

 

  1. The customer has the right to request a return or exchange within seven (7) days from the date of receiving the product in the following cases:
    • If the product does not match the specifications or order.
    • In case of a manufacturing defect or damage during shipping.
    • If a different product was delivered from the one ordered.
  2.  
  3. Return or exchange requirements:
    • The product must be in its original condition, unused, and with all accessories and packaging intact.
    • The original purchase invoice or proof of purchase must be provided.
    • The product must not have been modified, opened, or tampered with by the customer.
  4.  
  5. Electronic devices and sensitive components (such as hard drives, cameras, printers, ink cartridges, electronic boards) cannot be returned or exchanged after opening the packaging, unless a manufacturing defect is verified by the establishment’s technical team.
  6. The customer shall bear shipping and return costs if the reason for return is not due to an error from the establishment.

 

 

 

 

 

Second: Digital Products and Services

 

 

  1. The customer is not entitled to return or exchange digital products or software sent via email or activated electronically after the activation code or file has been delivered, unless the product or service is defective or unusable due to a verified technical issue.
  2. In the event of an error in sending the digital product or a defect that prevents its use, the establishment undertakes to resend or replace it with an equivalent product after technical verification.

 

 

 

 

 

Third: Maintenance and After-Sales Services

 

 

  1. For any maintenance or installation services, service fees are non-refundable after execution, unless negligence or a technical error by the establishment is proven.
  2. The establishment provides a service quality guarantee for a period determined based on the type of service or device, according to the approved warranty policy.

 

 

 

 

 

Fourth: Return Request Procedure

 

 

  • The customer may submit a return or exchange request through:
  •  
  • Requests are processed within 3 to 5 business days after receiving the product and verifying its condition.

 

 

 

 

 

Fifth: General Provisions

 

 

  • The establishment reserves the right to reject any return request that does not meet the conditions stated above.
  • This policy is implemented in accordance with the E-Commerce Regulations issued by the Council of Ministers Resolution No. (98) of 1440H, and the Saudi Consumer Protection Law.